REFUND POLICY
This Refund Policy outlines the terms and conditions under which customers may request a refund for video game purchases and related services. Our goal is to ensure transparency while maintaining fairness for both players and the platform. We understand that gaming experiences may vary, and we are committed to resolving refund requests in a clear and consistent manner.
Refunds are available for most purchases within 14 days from the date of transaction, provided the game has been played for less than 2 hours. These conditions apply to full games, downloadable content (DLC), expansion packs, and certain in-game purchases, unless stated otherwise during the purchase process.
Since video games are digital goods, refunds can only be issued if the product has not been excessively accessed, downloaded multiple times, or used beyond the specified time limits. Once a significant portion of a game is played, it may no longer qualify for a refund unless technical issues prevent proper functionality.
Some products and services are not eligible for refunds. These include:
Pre-ordered games can be canceled at any time before their release for a full refund. If the game has been released, the standard 14-day and 2-hour playtime rules apply.
To request a refund, customers must contact our support team with proof of purchase, account details, and a description of the reason for the request. All refund requests will be reviewed within 7 business days. If approved, the refund will be processed using the same payment method used for the original purchase.
Once approved, refunds will be issued within 10 business days. Depending on the payment provider, it may take additional time for funds to appear in your account.
If a game is defective, crashes consistently, or contains major bugs preventing normal play, customers may qualify for a refund regardless of playtime, as long as the issue is reported within 14 days of purchase. We may attempt to resolve the problem before issuing a refund, including providing patches or updates.
Refunds for subscription-based gaming services are available if the request is made within 14 days of the initial purchase and no significant usage has occurred. Partial refunds for ongoing subscriptions are not typically provided.
Refunds will not be granted in cases where purchase activity shows patterns of abuse, such as repeated buying and refunding of titles after completion. Fraudulent refund claims may result in account suspension or permanent bans.
We reserve the right to update or modify this Refund Policy at any time to reflect changes in our products, services, or applicable laws. Any updates will take effect immediately upon publication.
If you have any questions regarding this Refund Policy or your eligibility for a refund, please contact our customer support team. We aim to handle all requests promptly and fairly to maintain a positive gaming experience.